Commonly asked Questions
Important information
Kids toys, trampolines, dog waste removal are the responsibility of the home owner to move.
Q- Do I need to be home for my estimate?
No, as long as we can access your back yard and your pets are secured.
Q- Can I get a quote over the phone?
No, we can give you an estimate. We would need your address and to review your property.
Q- How do I request an estimate?
Fill out a New Request form or send us an email to Info@issacsplc.com
You can also call us at (540) 753-1448
Q- How do I pay for my services?
After each service is completed you will receive an invoice. (must have a card on file) We do not accept personal checks or CASH. You have the ability to:
1.) Pay invoice "through client hub"
2.) We can take your payment in person(Card only NO CASH)
3.) When your account is created with us we can save your card on file and charge the card when the job is completed. Our goal is to make your payments as stress free as possible.
Q- When is my payment due?
Once Service has been completed and invoice has been sent to client, your invoice must be paid within 24- hours after you receive the invoice. A $5.00 late fee will be added on the 3rd day of non payment and another $10.00 on the 5th day of non payment with a service cancelation until payment is made in full. Monthly invoicing is available (must have a credit card on file)
Q- If it’s raining on my schedule date, when should I expect service?
We monitor the extended weather, in the event your scheduled date falls on a rain date, we will service your property two days before it rains or two days after the weather has cleared.
Q- Can we request service on a specific day of the week or a specific time of the day?
We will try to accommodate your day request, but cannot guarantee it. We service specific locations on certain days of the week. We do not take time of the day requests.
Q- Do I need to be home for services?
No. as long as access to the back yard is available.
Q- Can you still service my back yard if my dog is in the back yard and he does not bite or he is chained up.?
We cannot service the back yard if your pets are not secured in the house due to safety of all personnel and you’re pet.
Q- Will the same crew service my property on all service visits?
Yes. The same crew will service all residential properties all the time. The owner is at all residential service visits and will do the final walk through on each service.
Q- Should I water my lawn prior to a lawn mowing service visit?
For best results, please do not water your lawn the night before or the morning of scheduled service
Q- I currently own property in the area, but do not physically live there. How do I know that you’re servicing my property?
We send a monthly photo of your property to your email address at no additional cost if you are away to give you peace of mind. Out of state services are paid in advance.
Q- Can I call and skip a service visit?
If you skip a service visit, we cannot guarantee your current service day or price. Our crews work on a schedule in order to provide you reliability and if someone call requesting scheduled services, then we will place them in your slot.
Q- What if i don't remove my animals waste from the yard?
As we try to run efficiently as possible, if your animal (Dog or Cat) waste has not been removed prior to the clients scheduled cut we will charge you an additional fee of $50.00 to remove (pictures will be taken for documentation purposes). Not only does this effect the business, it effects other customers. Also, mowing over animal waste can contaminate the mower itself, potentially spreading bacteria further. Animal poop contains significant amounts of bacteria and parasites that can be harmful to humans and other animals. Mowing over it spreads these contaminants across the lawn, potentially contaminating the area where people play or relax.